Privacy Policy

iBet44 ("we", "us", "our", or "the Platform") is an online casino and sports betting platform operating at https://ibet44.cam. We provide gaming services — including live casino, slot games, sports wagering, and instant games — to registered players, with a primary focus on the Malaysian market.

This Privacy Policy ("Policy") sets out how iBet44 collects, uses, stores, shares, and protects the personal data of individuals who access or register on the Platform ("you", "the User", "the Player"). It also explains the rights you hold in relation to your personal data and how to exercise those rights.

iBet44 takes data protection seriously. We process personal data in accordance with internationally recognised data protection principles and the applicable laws and standards of our licensing jurisdiction. By registering an account or using any feature of the Platform, you acknowledge that you have read, understood, and consent to the data processing practices described in this Policy.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including but not limited to name, date of birth, identification number (e.g., Malaysian MyKad), contact details, financial information, device identifiers, and IP addresses.
• "Data Controller" means iBet44, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of iBet44 under a written data processing agreement.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, or deletion.
• "KYC Data" means identity verification documents submitted by a Player under the Know Your Customer process, including government-issued identification, proof of address, and selfie photographs.
• "Cookies" means small data files placed on your device by the Platform to enable functionality, analytics, and security features.
• "Third Party" means any entity that is not iBet44 or the data subject, including payment processors, game studios, and compliance service providers.

iBet44 collects personal data through several channels and for specific, lawful purposes. The categories of data we collect are set out below.

3.1 Registration Data

When you create an account oniBet44, we collect the following:

• Full legal name
• Date of birth (used to verify you are aged 21or above)
• Residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Email address and mobile phone number
• Preferred currency (MYR) and language preferences
• Username and encrypted password (passwords are hashed and never stored in plain text)

3.2 KYC Verification Data

To comply with international anti-money laundering (AML) obligations and to enforce our minimum age requirement, we collect:

• Copy of government-issued photo identification (Malaysian MyKad, Driver's Licence, or Passport)
• Proof of address (utility bill, bank statement, or official correspondence dated within 3 months)
• Selfie photograph holding identification
• In some cases, proof of ownership of the payment method used (e.g., screenshot of Touch'n Go eWallet account name)

3.3 Transactional Data

We maintain records of all financial activity on your account including deposits (via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, and USDT), withdrawals, bonus awards, and bet settlement. This data is required for AML compliance and dispute resolution.

3.4 Gaming Activity Data

We record your gaming and betting activity on the Platform, including games played, bets placed, outcomes, session durations, and responsible gambling tool usage (e.g., deposit limit settings, self-exclusion requests).

3.5 Technical and Device Data

We automatically collect technical data when you access the Platform, including your IP address, device type and model, operating system, browser type and version, referring URL, and session timestamps. This data is used for security, fraud prevention, and platform optimisation.

3.6 Communications Data

If you contact our support team via live chat, WhatsApp, or email, we retain records of those communications to facilitate dispute resolution and service improvement.

iBet44 processes your personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

iBet44 uses your personal data for the following purposes, each of which corresponds to a legal basis identified in Section 4:

• Account creation and ongoing management — including login authentication, preference storage, and account history.
• Age verification and KYC compliance — confirming you are 21 years of age or older, and verifying your identity to meet international AML standards.
• Payment processing — facilitating deposits via Malaysian payment channels (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX) and processing withdrawals to your registered bank or e-wallet account.
• Fraud prevention and platform security — detecting and investigating suspicious account activity, multi-accounting, bonus abuse, chargebacks, and other prohibited conduct described in our Terms & Conditions.
• Responsible gambling oversight — monitoring usage patterns that may indicate problem gambling behaviour and enabling access to self-exclusion, deposit limit, and session control tools.
• Customer support — responding to your enquiries and resolving disputes through our 24/7 support channels in English, Bahasa Melayu, and Mandarin.
• Regulatory recordkeeping — maintaining transaction, identity, and communication records as required by our international licensing obligations.
• Marketing (opt-in only) — sending you promotional offers, bonus notifications, and platform updates where you have explicitly consented to receive such communications. You may withdraw consent at any time.
• Platform improvement — using aggregated, anonymised analytics data to improve product features, identify usability issues, and enhance the overall player experience.

iBet44 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties strictly on a need-to-know basis and under binding contractual data protection obligations:

• Payment processing partners — to facilitate MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency channels. These partners receive only the minimum data required to process your transaction.
• KYC and identity verification service providers — specialist third-party compliance platforms used to verify identity documents securely and efficiently.
• Game content providers — licensed international game studios that supply the slot, live dealer, and instant game content on the Platform. Game providers may receive session and gameplay data to support game functionality and fairness audits.
• Fraud and risk management providers — third-party services used to detect suspicious activity, assess transaction risk, and prevent financial crime.
• IT infrastructure and hosting providers — cloud and server infrastructure partners who host Platform data in secure, access-controlled environments.
• Regulatory and law enforcement bodies — where required by applicable law, court order, or our licensing obligations,iBet44 may disclose personal data to competent regulatory or law enforcement authorities.

iBet44 uses cookies and similar tracking technologies (including local storage and session storage) on the Platform. Cookies are small data files placed on your device by the Platform when you visit the site. They serve several important functions described below.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the Platform.iBet44 does not use cookies to build third-party advertising profiles or to enable cross-site behavioural tracking.

iBet44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes:

• TLS/SSL encryption on all data transmitted between your device and our servers. All connections to https://ibet44.cam are encrypted using industry-standard Transport Layer Security.
• Password hashing — account passwords are stored using one-way cryptographic hashing algorithms. We cannot retrieve your password in plain text and neither can any employee.
• Access controls — internal access to personal data is restricted on a strict need-to-know basis. All access is logged and audited.
• Encrypted KYC document storage — identity verification documents are stored in an encrypted, isolated data environment with multi-factor access controls.
• Intrusion detection and monitoring — real-time monitoring systems are in place to detect and respond to potential security incidents.
• Regular security assessments — iBet44 conducts periodic reviews of its information security posture to identify and address vulnerabilities.

iBet44 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and our licensing obligations. The following indicative retention periods apply:

• Active account data — retained for the full duration of your account and updated as necessary during its operation.
• Transaction and financial records — retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering recordkeeping requirements.
• KYC identity documents — retained for a minimum of five (5) years following account closure or the conclusion of any associated regulatory investigation.
• Gaming and betting activity logs — retained for a minimum of two (2) years following account closure for dispute resolution and responsible gambling monitoring purposes.
• Support communications — retained for a minimum of two (2) years following the resolution of the relevant matter.
• Marketing consent records — retained until consent is withdrawn, plus a reasonable period thereafter for compliance record purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be attributed to any individual.

iBet44 operates as an internationally licensed platform, and your personal data may be processed on servers and infrastructure located outside Malaysia. Where personal data is transferred to countries that may not provide an equivalent level of data protection to your home jurisdiction, iBet44 ensures that appropriate safeguards are in place.

These safeguards include contractual arrangements with data processors (including standard data protection clauses), technical security measures, and access controls that ensure your data is handled to an equivalent standard regardless of the server location.

By registering an account with iBet44 and providing your personal data, you acknowledge and consent to the transfer, storage, and processing of your data in jurisdictions outside Malaysia as described in this Policy.

Subject to applicable law, you have the following rights in relation to your personal data held by iBet44. You may exercise any of these rights by contacting our support team via the channels listed in Section 14.

iBet44 is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. The Platform employs mandatory age verification as part of the KYC process to enforce this restriction.

If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal data to iBet44 without your consent, please contact our support team immediately. Upon confirmation, we will close the account, delete any personal data collected, and return any deposits made.

iBet44 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

Where changes are significant, we will notify registered players via the email address on file or through a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Policy periodically to remain informed of how we protect your personal data.

Continued use of the Platform following the publication of a revised Privacy Policy constitutes your acknowledgement and acceptance of the updated practices described therein.

If you have any questions, concerns, or requests regarding this Privacy Policy or the wayiBet44 processes your personal data, please contact our Data Protection team through the following channels. All privacy-related enquiries are treated with strict confidentiality.

• Live Chat — Available on the Platform 24 hours a day, 7 days a week. Mention "Privacy Request" to be routed to the appropriate team. Average response: 3–5 minutes.
• WhatsApp — Via our dedicated support team, available 24/7.
• Email — [email protected] (plain text — not a clickable link). For formal privacy requests, please use the subject line "Privacy Policy Request — [Your Username]".

Support is available in English, Bahasa Melayu, and Mandarin. All formal data subject requests will receive a written response within 30 calendar days of submission.